CONDITIONS OF SALE: BRASIL FRANÇA TRAVEL AGENCY
1. BRASIL FRANÇA TRAVEL AGENCY
BRASIL FRANÇA AGENCIA DE TURISMO, travel agency, is registered with the organization EMBRATUR (Nº SP 26.013481.10.0001-6) in Brazil, equivalent to the National Society of Travel Agencies in France (SNAV). DE TURISMO – CNPJ registration: 05.784.135 / 0001.09 – Owner of the premises
Rua Dr Ramos de Azevedo, 159 – 18th floor (room nº 1812) CEP – 07012-020 – Guarulhos – São Paulo – Brazil. E-mail: firstname.lastname@example.org
2. REGISTRATION AND PAYMENT (FOR TOURS) The conditions stipulated below apply to circuits made in Brazil. The conditions for booking hotel nights are different (please contact us).
Any registration for a stay, circuit, made by BRASIL FRANÇA AGENCIA DE TURISMO, responding to the fancy name of Trip Brazil, is subject to the payment of a deposit FROM 30% of the total amount of the services, with the exception of trips made during the New Year period and the Carnival period (Friday to Center Tuesday). For any registration less than 31 (thirty-one) days from the date of departure, payment must be made in one go and for the entire amount of the trip. Registration will only be considered final after receipt of these regulations accompanied by the information requested by our Agency.
2.2 – Payment terms
Our agency allows customers to pay for their trip: – Payment by bank transfer to the bank account of BRASIL FRANÇA in Paris (Payment in Euros) – Payment by VISA / MASTERCARD / AMERICAN EXPRESS card. Payment in Euros or in your quote (no bank charges).
3.1 – Administrative and health formalities
BRASIL FRANÇA AGENCIA DE TURISMO provides this information for all nationalities. When the administrative formalities to be completed with a view to entering Brazil or Argentina (Iguaçu border) require obtaining a visa or any other type of authorization, must consult the Brazilian or Argentinian Consulate in their country. It is the customer’s responsibility to complete the formalities for obtaining the visa or other authorizations from the competent authorities and at his expense. People of foreign nationality must inform themselves about the administrative formalities (passport, visa, etc.) and health formalities (vaccines), at the competent embassies or consulates. It is strongly recommended that the client verify all information with the authorities concerned.
BRASIL FRANÇA AGENCIA DE TURISMO cannot, under any circumstances, be held responsible for the consequences of the customer’s failure to observe customs or health police regulations, before and during the journey. A customer who could not embark on a flight for lack of presenting the required documents, could not claim any refund. For further information, please consult the website of the Brazilian Consulate in Paris www.bresil.org
4. CHANGES REQUESTED BY THE CUSTOMER BEFORE DEPARTURE
Any modification of air or land service or any request to change the name or part of the spelling of the name, after issue of the ticket, will be considered as a cancellation followed by a re-registration. Cancellation fees may therefore be charged. When registering and booking an air service, we ask that you check that the spelling of the Names (First and Last Names) is identical to that on the passports.
5. CONDITIONS AND CANCELLATION FEES
At any time, the customer may cancel the services requested. We indicate the cancellation conditions below: – The deposit paid or full payment on booking, even if made beyond 30 days, will not be refunded – 50% (1) of the total price of the trip if the cancellation of the trip is requested between 30 (thirty) and 15 (fifteen) days before departure, except during the New Year and Carnival periods, period for which no refund will be made, – 100% of the total price of the trip if the cancellation of the trip is requested 15 (fifteen) days before departure, – After the start of the trip, no refund will be made on services already paid, for any reason whatsoever, – Tickets aircraft are non-transferable and not endorsable. In the case of cancellation of airline tickets, they will be limited to the standards of the Airline Company and to the institutions concerned IATA / DAC. from ten (days) after receipt of the cancellation of the trip. – In the event of cancellation, for any reason whatsoever, costs external to the packages and incurred by the client such as costs for obtaining visas, travel documents, vaccination costs, cannot be subject to a any reimbursement. (1) – During a group trip, the cancellation of part of the participants could result in an increase in prices for transfers and visits. Thus transfers, visits will not be reimbursed so as not to harm other participants.
6. AIR TRANSPORT
6.1. Modification, force majeure
Flight schedules, departure and arrival airports, aircraft types, transportation companies and routes are subject to change without notice. These modifications as well as any technical incident external to Brasil França Agência de Turismo, delay, cancellation, additional stopovers, change of aircraft, route, political, climatic events, may cause modifications in the programming of the trip, giving no right to reimbursement or material or financial compensation by Brasil França Agência de Turismo. In the event of a flight delay greater than 2 hours, beyond our control, our receptive teams may have to ask you for compensation for the waiting time at the airport.
When purchasing airline tickets, check the baggage conditions stipulated by the airlines. As a general rule (to be confirmed according to the companies), Brazilian airlines accept 23kg of checked baggage, per passenger, and 5kg of hand luggage, per passenger. Your luggage remains permanently under your own responsibility. Brasil França Agência de Turismo cannot be held responsible for any loss of luggage.
Brasil França Agência de Turismo asks customers to take out repatriation assistance insurance before arriving in Brazil. – For French nationals, we suggest Chapka Insurance. The subscription to the Insurance contract must be carried out by the customer, within a maximum period of 48 hours, after the payment of your trip with our agency. – When paying for your trip with your bank card, you benefit from ‘insurance. For more information, contact your bank.
In accordance with the law, we may be obliged to modify our prices and our programs to take account of: – variations in the cost of transport, linked in particular to the cost of fuels, – variations in the fees and taxes relating to services provided such as landing, embarkation, disembarkation taxes, – the variation in exchange rates applied to the trip or stay in question. The price may be revised depending on the currency evolution. In this case, the re-evaluable part is equal to 100% of the price with the exception of the price of international flights. – At the signing of the contract, the price is firm and final. It is expressed in euros (base in Real) and can no longer be modified by any of the parties except as a function of the two points authorized by law (variation in the cost of transport and variation in the fees and taxes relating to the services provided). – In the event of a change in the price for the cases referred to above, Brasil França Agência de Turismo undertakes to inform the client thereof by telephone and by email. In case of registration of several customers on the same file number, the price per customer is different depending on the number of people registered on the file. Consequently, in the event of the cancellation of one or more customers, the price of the services for the customers remaining registered may itself be different from the initial price. Any refusal on the part of customers remaining registered to pay the new price will be considered as a cancellation on the part of the customer.
9. UNUSED LAND SERVICES / MODIFICATIONS
Services not used on site (transfers, excursions, accommodation, vehicle rental, flights, etc.) will not give rise to any refund. The services voluntarily modified on site are subject to the conditions of local service providers and suppliers; additional or replacement services, generating an additional cost, must be paid directly to local service providers and suppliers and cannot in any case engage the responsibility of Brasil França Agência de Turismo. They will not give rise to any reimbursement of the unused part of the services.
Brasil França Agência de Turismo cannot be held responsible for the consequences of the following events: – Loss or theft of airline tickets (airlines do not issue duplicates), – Failure to present or present identity documents and / or sanitary expired, wrong or of insufficient validity (identity card, passport, visa) or not in accordance with the indications appearing on the registration form, at the customs or registration police station. In the event of failure to check in (including delay in boarding), 100% of the total amount of the trip will be retained. – Incidents or unforeseeable and insurmountable events of a foreign third party such as: wars, political unrest, congestion airspace, bankruptcy of a service provider, bad weather, delays, breakdowns, loss or theft of luggage or other effects. The delay (s) suffered due to the cases referred to above as well as the itinerary modifications which would possibly result therefrom cannot entail any compensation whatsoever, in particular due to the modification of the duration of the program initially planned. or late to a connection. Any additional costs linked to a disruption (tax, hotel, meals, etc.) will remain the responsibility of the customer. – Cancellation imposed by circumstances of a force majeure and / or for reasons related to customer security and / or on the order of an administrative authority.
11. PERSONAL INFORMATION
11.1. PRIVACY PROTECTION
11.2. USE OF INFORMATION
When you submit a reservation request, we use the information collected in several ways: – Personal identification and verification – To complete your reservation with the hotel or other services – To allow customer service to contact you, if necessary – To improve the www.bresil-decouverte.com website We disclose information about you to third parties (such as our hotels) only in order to complete your transaction with us, to provide you with the above services and for our administrative needs. We do not sell, rent or trade your personal information to third parties for commercial purposes. Unless prohibited by law or our contractual obligations, we reserve the right to disclose customer information if it is required by law, by court order, or by other governments. or legal authorities, or if we believe this disclosure is necessary or recommended. Such situations apply: to execute, maintain or strengthen contracts with our customers; to protect the rights or property of Brasil França Agência de Turismo, our affiliates, our customers, or others; or when we have reason to believe that revealing this information may be necessary to identify, contact or complete legal action against someone who may intentionally or unintentionally harm our law or property, or when harm could be done to someone because of such activities. Like most websites, there is certain information that we automatically track, such as where you came from, the browser you are using and your IP ADDRESS. This data is used to improve the services of www.bresil-decouverte.com and does not include personal identification information.
11.3 DATA SECURITY
When transmitted over the Internet, your credit card information is protected by SSL (Secure Socket Layer) encryption. This information is only used to pay for services booked with our company. They are stored securely at all times, are not used for any other purpose and will never be disclosed to third parties without authorization.
All complaints should be addressed to Brasil França Agência de Turismo Rua Dr Ramos de Azevedo, 159 – 18th floor (room nº 1812) CEP – 07012-020 – Guarulhos – São Paulo – Brazil
The Brasil França Agency: your best option for discovering Brazil.
AVRIL 2017 - Circuit Paraty - Ilha Grande - Iguaçu - Rio de janeiro
We’ve returned from our trip to Brazil and wanted to thank you for the perfect organization of the trip, everything went well and we are very satisfied. Very satisfied also with guides Alain and Valdir in Iguazu. We will definitely come back with your agency!
Janvier 2017 - Voyage avec enfants de bas âge - circuit Rio - salvador - Iguaçu - Paraty - Ilha Grande
Bonjour Mr Riou,
Nous voilà rentrés de notre beau voyage au Brésil, nous en gardons un très beau souvenir tant par le paysage que par la gaîté et la gentillesse des gens. Nous sommes très heureux d’avoir été en contact avec les Brésiliens car nos repas on les prenaient dans des restos locaux et avons vécu “Brésilien”.
Les pousadas étaient toutes très bien avec des personnes très agréables. Les guides (Tania, Valdir et Carlos) sont vraiment très pros et très chaleureux et nous gardons contact avec eux notamment pour leur envoyer des photos.
Meilleurs voeux pour cette nouvelle année et peut être pour un autre voyage dans ce beau pays car nous n’avons pas tout vu….. Très cordialement.
Janvier 2017 - Circuit Rio - Paraty - Iguaçu - Salvador - Rio de Janeiro
Nous voulons vous remercier pour l’organisation du circuit découverte ; nous avons l’impression d’avoir visité plusieurs pays tellement les villes , les paysages , la végétation et les populations étaient variés. L’émotion était présente à chaque étape du circuit , avec un point fort devant les chutes d’Iguacu. Nous avons également vivement apprécié les pousadas à Paraty et Salvador de Bahia qui nous ont transportées dans le passé colonial. La journée à Paraty sur le bateau était également inoubliables avec la baignades avec les tortues de mer qui remontaient à la surface.
Nous voudrions remercier tous les guides qui nous ont accompagnés au cours de ce séjour et plus particulièrement Stephane dont le professionnalisme n’a d’égal que sa gentillesse et sa disponibilité . Très à l’écoute , il a su répondre à toutes nos questions et attentes par rapport à ce voyage. Bravo à toute l’équipe . Nous reviendrons , c’est sûr, pour d’autres aventures dans un pays qui n’a pas fini de nous émerveiller.
Janvier 2017 - FAMILLE Simonian - Circuit Iguaçu - Paraty (NOEL A PARATY) - Rio de Janeiro (Nouvel An)
Je m’excuse pour ce retard mais je tenais vraiment à vous remercier pour l’organisation de notre voyage fin 2016
Nous avons découverts un pays fantastique et des gens merveilleux nos guides étaient très sympathiques et professionnels. l’excursion à Paraty reste gravée dans nos mémoires avec le tour en bateau avec Eddy et son collègue le lendemain Les hôtels étaient parfaits Merci pour ce voyage qui a été organisé avec soin et professionnalisme
a une prochaine fois peut être . Famille Simonian